Privacy Policy

Overview

Ellie AI ("we," "our," or "us") operates an AI-powered SMS receptionist service that automatically replies to missed calls on behalf of small businesses. This Privacy Policy explains how we collect, use, and protect information in connection with our service.

By using Ellie, you agree to the collection and use of information in accordance with this policy.

Information We Collect

• Phone numbers: Mobile phone numbers of end users who interact with our service.
• Message content: The content of SMS conversations between end users and the Ellie AI assistant.
• Business information: Information provided by our business clients including business name, contact details, and service descriptions.
• Usage data: Information about how our service is used, including message timestamps and response metrics.

SMS Messaging & Consent

End users consent to receive SMS messages by completing the opt-in form at ellie-website-jade.vercel.app/book-a-demo where a checkbox explicitly confirms consent to receive automated SMS messages.

End users may opt out at any time by replying STOP. To resume, reply START. For help, reply HELP. Message and data rates may apply.

Data Sharing

We do not sell your personal information. We may share information with service providers including Twilio, Anthropic, and Supabase solely to operate our service, and as required by law.

Data Retention

We retain conversation data for up to 90 days. After this period, data is deleted unless required by law.

Contact Us

Ellie AI
Email: privacy@meetellieai.com